Love Incense Sticks

At Raven & Crone Co., we strive to ensure our customers are delighted with their purchases. However, if you are not fully satisfied with your order, we’re here to help!

Returns

• Eligibility: Items must be returned within 30 days of purchase.
• Condition: Products must be unused, unopened, and in their original packaging.
• Non-Returnable Items: Unfortunately, we cannot accept returns on opened candles, custom or personalized items, or tarot and oracle decks that have been unwrapped.
• Process:

  Contact us at [Insert Contact Info] to initiate a return.

  Provide your order number and details of the item(s) you wish to return.

  Once your return is approved, ship the items back to us at your own cost unless the product was defective or damaged.

Refunds

• Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund within 3-5 business days.
• Approved Refunds: Refunds will be processed to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.
• Non-Refundable Shipping: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

Damaged or Defective Items

We take great care in packaging your items, but if you receive a damaged or defective product:

• Contact us within 7 days of receiving your order with photos of the damaged product and your order details.
• We will happily replace the item or issue a refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different product, we recommend returning the original item (if eligible) and placing a new order.

For questions or concerns about our return and refund policy, feel free to reach out to us at:
📧 ravenandcroneco@gmail.com
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We’re here to make your experience magical! 🌙✨

At Raven & Crone Co., we take great care to ensure your magical items arrive safely and promptly. Below, you’ll find details about our shipping process:

Processing Time

• Orders are processed and shipped within 2-3 business days of purchase.
• For custom or made-to-order items, processing may take up to 5-7 business days.

Shipping Methods

We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Shipping times are estimates and may vary depending on your location and carrier service.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
• Free Shipping: Enjoy free standard shipping on orders over [Insert Amount, e.g., $75] (domestic only).

International Shipping

• We are happy to ship worldwide! Delivery times and costs will vary based on location. Please note that international customers are responsible for any customs duties or taxes.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number so you can monitor its progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue or replace your items if needed.

For additional questions about shipping, feel free to contact us at:
📧 ravenandcroneco@gmail.com
📞 [To Be Dated]

Thank you for choosing Raven & Crone Co. to bring magic into your life! 🌙✨